http://www.coles.com.au
SUPERMARKET
Location: Chatswood Chase
Location: Chatswood Chase
nestle smarties family block
The product that I chose to buy in Coles supermarket is a Nestle Smarties block of chocolate. This particular product that I chose is $3.89. I think this price is very good considering it is a big block.
This is my supermarket page. Coles is a well known supermarket all over Australia. You would normally find a Coles located only a few suburbs away from where you live.
Goods and Services
Coles is primarily a supermarket that sells a range a products from food to gardening, pet care, health, cleaning etc.
The services that Coles provide are mobile phone contracts and car insurance.
The services that Coles provide are mobile phone contracts and car insurance.
refund and exchange policy
Coles refund or exchange anything except for tobacco products or anything above $50, Coles has a policy that they trust the customer so they on the spot choose whether to refund or exchange. if anyone wants a refund on any Coles product with or without a receipt they get it. It does not matter the time within you bring back your product as long as it is not out of date. if the product is still in date but tastes faulty Coles will refund.
payment methodes
Coles payment methods are either eftpos, credit card or cash. There is no minimum spend amount at any Coles stores.
online shopping
Online shopping is available for all Coles customers. The price of delivery depends on there area where you live, day of the week and time of the day.
customer service
-When returning the product after receiving poor customer service
After receiving poor customer service There is a customer care line that you can either write into, email, or go onto the website or even ring up and complain. If you get bad customer service from one team member in store you could speak to the manager. Also if have a product that you are not happy with you fill out a product complaint form that is sent to the product manufacturers so they can fix it up and come back with an answer to you.
-Purchasing a faulty product
if a customer receives a faulty product Coles will refund or exchange it with or without a receipt, as long as the product is is not out of date.
-change of mind purchase
Coles will refund any change of mind purchase as long as it is not out of date, or opened.
After receiving poor customer service There is a customer care line that you can either write into, email, or go onto the website or even ring up and complain. If you get bad customer service from one team member in store you could speak to the manager. Also if have a product that you are not happy with you fill out a product complaint form that is sent to the product manufacturers so they can fix it up and come back with an answer to you.
-Purchasing a faulty product
if a customer receives a faulty product Coles will refund or exchange it with or without a receipt, as long as the product is is not out of date.
-change of mind purchase
Coles will refund any change of mind purchase as long as it is not out of date, or opened.